However, since i do not understand mandarin, there is a problem on communication. If it happens that they deliver a wrong item, i do not know how to say it properly. I was actually happy to know one day that i can just refuse and give back the item to the delivery man without any complain from him. In fact, i have not met a delivery man that is not very considerate. No issue with the payment on situations like this. The delivery men are authorized cashiers and they just deduct the amount of the returned item from the total bill. :)
One day, (i did not know what came over me) i just received the items without checking. It was to my great dismay that i found out later that out of the 20 items i bought, they only delivered 19! As i checked the online record, my anger grew when i learned that the diapers is the item missing. My anger grew to frustration since the diaper is the most expensive and important item that i need. (And i happily signed the receipt when delivered).
You do not know how angry i was to myself for being so lazy to check. RMB 50.00 is already a big amount for me! I even walk from In City to our place just to save RMB 10.00 for the taxi fee or RMB 2.00 for the bus fee....and now ?
I tried doing something though i know that it would be very difficult and frustrating. I tried calling the Auchan hotline and look for someone who knows how to speak english. I was transferred several times and i dialled a lot of extensions. (No one knows how to speak english) They kept on passing me around! Though i knew this would happen, i never gave up. I tried to be a good girl dialling the numbers until i talked to the Customer Service Manager. When i learned that she is a manager, a tiny hope burned inside me. (Surely, she would know how to speak english) I tried explaining to her what happened, but to my greatest disappointment, she only knows a few english. Talking to her was useless....much worse...she banged the phone on me! She did not even asked my name, or where i live, or what was my order no.,....
I was actually ready to cry. I know now that it was not because of the RMB 50.00 why i was so frustrated about. It was because i did not do what was right (where was my common sense?)....and because i did not try my best to learn Mandarin in my 4 years of stay here......and how i fuss so much on ways how to save......
With a heavy heart, i slept. ( I always do, when i feel bad inside) I woke up when my kid told me that the delivery guy came back and handed over the missing diaper. How happy i was when i touched it! This diaper....SEALER diaper...he he he he
I was so amazed to learn that there are people honest enough to do the right thing. If i think of the delivery man, i can smile. People who are trustworthy can easily make a frustrated person happy! :) They deserve a hug!!